Delivery & Returns

We will not be dispatching any orders taken from 9am 30/10/23 until the week commencing 22/01/24. You can still order and reserve your plants with us during this time.

 

Same week dispatch is limited to orders placed by 09:00 AM Monday , we only post out on Tuesday and Wednesday. Orders placed after 09:00 AM Monday through to Sunday will be dispatched on the following Tue/Wed. 

All orders placed are based on live stock levels so you will not be waiting weeks and months for the plants to become ready as you may with other companies, we grow the plants here and if they are in stock they are ready to be posted.

Please be advised, delivery times are based on best circumstances and there can be delays. 48HR refers to the estimated time for delivery once collected by the courier, you will receive an automated email notifying you that 'Your Item Is On The Way', this means that the item has been packaged but not necessarily collected by the courier so please refer to your tracking number (also provided at this stage) for up to date info on the state of your package. Our courier will leave your package in a safe place if there is no one in.

Please allow 5 working days for your order to be dispatched, this allows us to make sure that your plants will arrive in the best condition possible, time frames are usually much quicker but in busy periods it can take up to 5 working days to dispatch, in extremely busy times we will extend this to 10 working days.

Orders over £250 value will be sent free, depending on the plants ordered this will be via courier in a large box or on a pallet.
We ship parcels to all areas of mainland UK except: Channel Islands, PO Boxes, Scottish Highlands, Northern Ireland or BFPO locations
We do not offer international delivery.
 
Collection is carried out under a click and collect policy so your order will be available for collection once we have arranged a time via phone or email.
 
Delivery is handled by a 48HR courier/Royal Mail 1st Class and is priced based on weight, prices start at £5.99 and go up depending on weight, a 9cm plant is 0.2kg and a 2 litre plant is 1.7kg. 

Collection In Person

 Please see message above
 Free
Local Delivery within a 5 Mile radius from North Perrott, collection is also available from our site at North Perrott. Radius includes Montacute, Stoke Sub Hamdon, Beaminster, East Coker etc. 2-4 day dispatch time £5.00
Small Parcel Rate - Royal Mail First Class 0kg–0.8.5kg £5.99
48HR Courier/Royal Mail 1st Class Available for any amount £8.99
Free Delivery £250.00 and up Free

 

Packaging

Our plants are packaged in the most appropriate way depending on the plant, rest assured they will be securely packed.
If you would like any more information regarding delivery please send us a message via the contact us page.
Returns
If for any reason you are not happy with your plant and would like to return it to us please use the contact us page to get in touch and let us know the reasons. As these are perishable goods please let us know within 7 days of receiving your plant, we can not accept returns after this period.
The customer is responsible for the delivery costs for returning the item and once received here back at the nursery, if the plant is in good order we will refund the price of the order including the initial delivery cost (not the cost for returning the plant to us).